Last updated: November 2025
Welcome to 3dkee.com (“we”, “our”, or “us”). These Terms & Conditions govern your use of our website and the purchase of any products from us. By accessing or using our website, you agree to these Terms. Please read them carefully before placing any order.
1. Custom-Made Products
All products available on 3dkee.com are custom-made based on the photos, text, and other materials you provide.
Once your order is confirmed and production begins, it cannot be canceled, modified, or refunded unless the item meets one of the return conditions stated in our Refund Policy.
Please ensure that all customization details — including photos, text, and size — are accurate before submitting your order.
2. Order Processing and Production Time
Production of personalized items typically begins within 24 hours after order confirmation.
Processing and delivery times may vary depending on the product type and shipping destination.
You will receive an email notification once your order has shipped.
3. Payment
We accept payments through secure payment gateways, including PayPal and major credit cards.
All payments must be received in full before production begins. Prices are shown in USD unless otherwise stated.
4. Shipping and Delivery
We offer worldwide shipping.
Shipping times depend on your location and selected shipping method.
Please ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect information or customs clearance procedures.
5. Returns and Refunds
Because our products are custom-made, we can only accept returns or issue refunds under the following circumstances:
- The received product does not match the customization details you submitted.
- We sent the wrong order or item.
- The item is damaged, defective, or of poor quality.
- The printed photo or text is unclear or incorrect.
- The product size is wrong or mismatched compared to your order.
Please refer to our full Refund Policy for detailed instructions on how to request a replacement or refund.
6. Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by or licensed to 3dkee.com.
You may not copy, reproduce, or distribute any part of our website content without written permission.
By submitting photos or designs for customization, you confirm that you have the legal right to use them and that they do not infringe on any third-party rights.
7. Privacy and Cookies
Your privacy is important to us. Please refer to our Privacy Policy and Cookie Policy to understand how we collect, use, and protect your personal information.
8. Limitation of Liability
3dkee.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability for any claim shall not exceed the amount paid for the product in question.
9. Changes to Terms
We reserve the right to modify or update these Terms & Conditions at any time. Any changes will be posted on this page with the updated date.